Shipping Policy

• We ship by FedEx, and by USPS for small packages. Delivery takes 1–4 business days after your order ships.
• Ground shipping is free on orders over $200.
• Free shipping, promotions and lead times apply to the 48 contiguous states only. Orders to Alaska, Hawaii and Puerto Rico pay carrier rates and take longer.
• A physical address is required. We do not ship to PO boxes.

Large orders ship by LTL freight. The carrier calls to schedule delivery. Tell us if you need a liftgate, a delivery appointment or a site contact.

Pickup is available at our studio in Roseville, MN. Request it when you order, and we will tell you when the order is ready.

Most shipments do not require a signature. You may add an indirect signature in the cart; once added, it cannot be removed. If you cannot receive the delivery, contact FedEx with your tracking number to forward it to a FedEx location.

• We ship to the United States and Canada only.
• Canadian orders ship by FedEx International Connect Plus. International Economy and International Priority are also available.
• Canadian orders are Delivered Duty Paid: customs fees, duties and taxes are charged at checkout.

• For faster shipping, email [email protected] and we will request FedEx quotes. Faster courier service usually saves 1–3 days.
• Expedited manufacturing, added in the cart for $150 or 30% of the order's retail value, whichever is greater, usually saves more time. You may add both.

• Confirm your address before you order. We can change it until the order ships.
• After the carrier picks it up, we cannot redirect it. FedEx may be able to return it to us for reshipment.
• We are not responsible for orders shipped to the address you provided. Replacement costs and rerouting fees are your responsibility.

• With package protection: we replace the products at no charge.
• Without it: we are not responsible for packages tracked as delivered. Without a signature requirement, FedEx decides whether a location is safe to leave a package.
• If a package marked delivered cannot be found, contact FedEx to request a trace.

Report damage within 30 days of delivery through our returns portal, with photos of the product and the box. Do not install a damaged item. Installing it ends your right to a replacement. Transit damage is covered with package protection.

Check the packing list on the outside of the box. If a listed item is missing, email [email protected] within 30 days of delivery with your order number, a photo of what arrived and a description of what is missing. We will locate it or send a replacement.

Check the instructions or the QR code label in the installation kit. Orders with several kits include one printed set of instructions per 5 kits. For a missing part, email [email protected] with a photo of the parts you received within 30 days of delivery, and we will send it.