Return Policy

• Lighting: 45 days from delivery.
• Hardware: 30 days from delivery.
• Items must be unused and uninstalled (no cut wires or scratches), in their original packaging.
• We do not accept returns after the window closes.

These items cannot be returned:

• Bulbs, glass globes and pillow covers
• Sale items and samples
• Custom color items
• Items with non-standard add-ons, such as switches or cords (unless offered standard in the store)
• Items customized by request, such as a part swap or mixed colors
• Orders of 5 or more of one light fixture style (same 5-digit SKU), or 10 or more of one hardware style (same 3-digit SKU)
• Installed items
• Expedite, custom color, shipping and Redo fees

• Request a return. We must approve it before you ship anything back.
• After approval, you have 14 days to ship it. After that, the return closes and the label is void.
• Return address: Dutton Brown Design, 1995 Oakcrest Avenue, Roseville, Minnesota 55113.

• Every return carries a 20% restocking fee.
• You pay for the return label unless you bought Redo at checkout.

Redo is an optional add-on at checkout, provided by Redo, a separate company. One non-refundable fee covers every item in the order.

• Free return labels for eligible items. All rules on this page still apply, including the restocking fee.
• Package protection: if a protected order is lost, stolen or damaged in transit, we replace it at no charge.
• Without Redo, we are not responsible for lost, stolen or damaged packages. We will help you file a claim with FedEx.

• We inspect returns within 1–3 business days of receiving them.
• If every part is in original condition, we refund the original payment method. Your card company may take 2–3 more days to post it.
• Shipping charges are not refunded.
• Late orders: If you cancel because we cannot ship by the lead time we gave you, we refund everything you paid, including expedite, custom color, shipping and Redo fees. This overrides any "non-refundable" or "final sale" note on this page.

We do not offer exchanges. Return the item under this policy and place a new order.

• Report damaged, defective, wrong or missing items within 30 days of delivery through our returns portal, with photos of the item and the box.
• Do not install a damaged item. Installing it ends your right to a replacement.
• Defective, wrong or missing items: we will repair, replace or refund, at our choice.
• Damaged in transit: covered with package protection, as described above.
• Defects found later are covered by our 2-year limited warranty, in our Warranty Certificate. The 30-day window and the return rules on this page don't shorten it.